Returns and T&Cs
Returns:
To be eligible for a return, your item must be unused
and in the same condition that you received it in. It
must also be in the original packaging and any
protective film intact
Should you change your mind, or no longer require the
item you have purchased within the first 28 days of
receiving the goods; You can return your item to us for
a refund or exchange. You must notify allaboutaudishop
within 14 days of purchase that you wish to return it
Once we have been notified, you have a further 14 days
or up to 28 days from date of purchase for the goods
to be back in our possession.
Request for a return after 14 days, or goods received
back after 28 days will not be accepted – As per
Section 22 Sub Section 3 of the consumer rights act
2015
Returns where this is as a result of an item arriving
damaged or faulty – allaboutaudishop must be notified
within 14 days of delivery. If you believe the item is
used, damaged or faulty and do not notify us within 14 days, a claim may be invalid
Please Note: Returns may be subject to a fee of 20%
for diminished value of the product due to excess
handling- This will be deducted from your refund upon receipt of the returned items. allaboutaudishop will not cover the shipping cost of the returned items.
Simply contact our support team via our support email to arrange a return and
we can get proceedings underway, However be
advised that the return is at the cost to the customer!
allaboutaudishop can in no way reimburse you for return postage.
If you are shipping an item over £50.00, you should
consider using a traceable shipping service or
purchasing shipping insurance. We don’t guarantee
that we will receive your returned item
Refunds (if applicable)
Once your return is received, we will inspect it asap, we
will then send you an email within 24-48 business
hours to notify you that we have received your
returned item. We will also notify you of the approval or
rejection of your refund unless we have already agreed
to the return.
If you are approved, then your refund will be processed
within 24-48hrs, and a credit will automatically be
applied to your credit card or original method of
payment, within a certain amount of days.
Fitting Costs:
Unfortunately allaboutaudishop can not be held liable or
expected to refund any fitting or installation costs of
parts which have developed a fault. Under the laws of
distance selling our warranty expectations lie solely
with the product at hand, and if a fault is evidenced
and accepted under the warranty policy this item may
be refunded / replaced, but any subsequent labour
costs are not covered under the warranty policy
Please send returns to:
allaboutaudishop
Flat 01,2 Ellerslie Rd
Yoker
G14 0NF
Glasgow
Cancellations
Charges incurred from Cancelling an order:
(C1.6) As per the CMA Guidelines issued by the UK Government (https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services) Consumer Law states that as a business, Certain losses ascertained as a result of an order cancelled by a customer due to their own change of mind or circumstances can be retained by the business in the form of a “Cancellation Fee” – This is to recover losses incurred in the form of fee’s or administration!
The calculation of the fee is as follows:
%XX Incurred from Payment Provide (Credit card / Paypal) + %YY Incurred from Payment Gateway (Our Provider)
PayPal Example: If your order totalled £500 and you paid by PayPal, The fee from Paypal is £9.80 (1.9% + £0.30)
Card Example: If your order totalled £500 and you paid by Card, The fee from Card Provider is £9.70 (1.9% + £0.20)
Why is this charged?
As of 5th March 2020, PayPal no longer refunded fee’s to the seller in the event of a refund. As a result, when RJH refund your cancelled order, the Fee’s charged from both PayPal and the Payment Gateway are lost by allaboutaudishop
This has always been the case with debit & credit card providers.